Why you need an Acquisition Agent

Angry John Lan took a pair of scissors to a Freeman Forman branch and began snipping at wires and computer cables. The 67-year-old said he was ‘at the end of his tether’ after a five-month delay in the exchange of contracts on the house he wanted to buy.
The former casino manager of the Clermont Club, in London’s Mayfair, added: ‘I’d just got to the stage that I didn’t care any more. ‘I couldn’t take any more delays – the telephone and computer cables were hanging from the front of their desks so I just went along cutting them all.’

Mr Lan said he had tried to lodge a complaint against the branch in Tonbridge, Kent, but added: ‘The procedure is so long-winded and complicated, you have to contact three separate people, and I’d been through enough. ‘I told them I refused to do it. Cutting the cables was my complaint.’
The grandfather of four was given an £80 on-the-spot fine when the police were called in. Freeman Forman said: ‘We’ve always had a very amicable relationship with Mr Lan. The incident was completely unacceptable and very distressing for our staff. ‘We are in the process of considering our ongoing relationship with him.’

–Metro Newspaper Ltd ……15/12/10